Website Support & Maintenance

1. We analyze your requests with perspective and expertise to deliver lasting solutions, not superficial fixes

   
   

2. We handle every request with commitment and responsiveness, because the success of your projects is our priority

   
   

3. Personalized follow-up is provided from diagnosis to resolution, with clear communication at every step

   
   

4. We work with tools accessible everywhere for uninterrupted support

Our support covers all your digital projects: explore our showcase website or e-commerce store expertise for a complete service from creation to long-term maintenance.

The monthly amount of each subscription is published on our support and maintenance pricing.

When recurring issues reveal a weakened architecture or outdated components, maintenance alone is no longer enough. We then recommend a full migration or redesign to build on solid, more secure and more performant foundations.

When maintenance is no longer enough, we guide you through the redesign and migration of your website : component updates, migration to a modern architecture and lasting solutions for a fast, secure and maintainable site.

Support and maintenance apply to every sector: for a restaurant, a reliable up-to-date website is essential for online bookings to go through. For a gardening professional, regular maintenance keeps seasonal catalogues and availability current. For an artisan business, security and uptime build year-round customer trust.

Security updates are not optional

A website rests on dozens of third-party components, and vulnerabilities are published in them regularly. Published, therefore known to everyone, including those scanning the web for vulnerable versions. The delay between a vulnerability being published and the first automated attempts is measured in days. Maintenance means following those announcements for the components your site actually uses, applying the fixes, and checking afterwards that nothing broke. That last point is why an update is not a click: a security fix can change a behaviour your site relied on.

A backup is tested, or discovered on the day of the outage

Automatic backup is a box ticked by default at most hosts, and that is exactly what makes it dangerous: nobody checks it works before needing it. Three parameters define it, its frequency, how long it is kept, and the time needed to bring the site back from it. Only the third counts on the day. We test it on a copy, and we write the procedure so it does not depend on one person being available. The distinction between files and database matters too: losing one without the other leaves a site that displays without content, or the reverse.

Monitoring catches what a visitor will not report

A site that goes down at night stays down until someone notices, and that someone is rarely a customer: they simply go elsewhere. An automatic check queries the site at regular intervals and raises an alert on any anomaly, whether downtime, an expired certificate or a response time drifting upward. That monitoring runs without interruption because it is a program. The human response that follows falls within the stated response time, and it is the monitoring that shortens its first link.

Response time is the only commitment that can be quantified

Promising intervention within the hour assumes an on-call team, and an organisation with one charges accordingly. Our commitment is a response within 24 to 48 hours, and it holds because it is realistic. That clock starts from your report, not from the incident, which is what makes automatic monitoring useful: it shortens the first link. For cases that cannot wait, a shop in peak season or a quote form out of service, the report goes by phone and the priority changes. A deadline is only worth something if it is held on every report, and that is the single criterion this item is judged on. The trade vocabulary distinguishes two regimes that a maintenance contract must name separately. Corrective maintenance repairs what is broken and is triggered by a report. Evolutive maintenance adds or changes a feature, and is planned. Merging them into one monthly envelope invites a predictable disagreement: the budget goes into fixes and the improvements wait. That is why serious application maintenance separates the two lines from the quote onward.

Changes are distinct from fixes

A fix restores the site to its promised state: a form that no longer sends, a page displaying badly after a browser update. That falls under the contract. A change adds something that did not exist: a page, a function, a new field. It is priced separately, and that is good for you: a package claiming to cover everything ends up refusing case by case, or spreading the price over what nobody asks for. The line is drawn at signature, in writing, rather than when the request arrives.

Without upkeep, technical debt is paid all at once

A site left alone does not degrade visibly. It accumulates versions behind, components no longer receiving fixes, and incompatibilities that only surface at the next upgrade. After two or three years, bringing it up to date costs more than the upkeep that would have prevented it, and that is when a full rebuild gets proposed. It is often technically justified, and it could have been deferred by several years. The calculation is made over the life of the site, not over this month's invoice.

You remain the owner of everything, including access

A maintenance contract creates no additional dependency. The domain name is in your name, hosting is taken out by you or in your name, and the code repository is yours. If the collaboration ends, another provider takes over without negotiation or licence buy-back. That detail looks like nothing until it is needed. It becomes decisive the day it is, and it is one of the points to check in any website maintenance contract, whoever the provider.